his online appointment system uses three visual interfaces
to organize and present appointment data (day-view, week-view and month-view).
The images below capture the critical
day view functions of the appointment book. Follow this link to view the entire
appointment book interface
MyNA is scalable and flexible and can be easily configured to a variety of organizational structures.
It is hosted on commercial rack space with extremely high data throughput. MyNA can meet the most
demanding online scheduling needs and provides CSV download backups of all appointment data.
he appointment book displays names and tool-tip information to
the owner and any assigned managers. Notes, phone numbers and email addresses can be entered for
call-in clients. Only the owner and their assigned managers can see and click names, edit the notes,
contact clients and cancel appointments.
The name marks the start of each appointment. When clicked a page will open where the name, phone number,
email address and notes can be edited.
The red [R] will open a rescheduling window. The appointment can be moved to a different start time,
a different date or to an entirely different column with just a few clicks.
The red [D] offers quick access to the appointment details. Details include the name of the person who booked the appointment and, if modified, the name and date of the person who last modified the appointment.
The tool-tip also includes the appointment notes, the client's phone number and the nature of the appointment.
The tool-tip also includes a rapid-cancel link, a show and no-show flag, and a link for contacting the client.
If a name is not entered when booking a call-in appointment then the name will default to the person who booked the appointment. If a client booked the appointment then the client's last name will be displayed.
wners who opt for online client booking can choose from a range of
security options. Allow only those clients who you approve or you can set less stringent security settings.
With less stringent security settings clients can be restricted by city, state, country, time zone and/or gender.
In above image the new online client has registered but cannot book an appointment until they
have requested access. The client simply clicks the button and is then returned to the business
web site or entry page.
The owner will then receive an email alert that a client has requested access. All client
requests can be processed from within the business Control Center.
Giving the owner full control of their appointment system is key to self-governed security in a cloud-based environment.
Providing owners with the necessary tools for controlling access not only keeps the owner in control of their
cloud, it also ensures the accuracy and reliability of the appointment data.
hen clients view the appointment book they will see either open time
slots or the word booked. Clients do not see the names of other clients nor can they view the appointment
details of any other client.
The client will click an open time slot (which sets the arrival time and date) and then proceed to the
final step. The final step simply requires them to select a service. Note that clients do not set the
duration of their appointments. Owners independently set the duration for each service.
If a client selects a service which extends beyond the hours of operation or which overlaps another
appointment then the client will be prompted to select a different start time.
Clients can be required to book hours or days in advance and the owner can set the most future date
that a client can book.
wners who opt for a private appointment system have the
option of restricting access to a local area network (LAN) or to a range of IPs.
This is critical for owners who would like to prevent team members or employees
from gaining access from outside of designated networks.
As well, owners can set their system up for online client booking, but keep it private by controlling access. If a client
does apply for access you can simply deny that client's request for entry and graciously ask the client to call.
The second method for keeping an online appointment system private is to hide columns for internal use only.
Hidden columns will have a green background in the column title. If you hide all columns then everyone except
the owner and their managers will see an empty placeholder. Hidden columns also let owners display some columns
to online clients while retaining the hidden columns for internal use only.
Both of these methods can be used to control client access and client booking. These methods give owners time to get
acquainted and comfortable with the system prior to letting their clients book online.